Job Description

Please be aware this position will include evening and weekend shifts.

We are looking a friendly person to join our reception team on a part time basis.

Key responsibilities as Receptionist / Admin Assistant;

To provide a courteous and co-operative service to customers at all times, whilst maximizing revenue through proactive sales Comply with all necessary billing procedures as well as internet and email procedures to ensure sensitive information is protected where necessary Organize the planner for maximum availability Daily reservation checks To ensure enquiries dealt in a professional and timely manner All appropriate departments are to be informed of any guest special requirements/needs Up-selling products and upgrades General Admin duties as required
Personal attributes;

Someone who has previous experience in reservations or a reception role Possess excellent guest focus and a passion for hospitality. Have an excellent telephone manner and exceptional customer service skills Someone with eye for detail and procedures, have the ability to be efficient under pressure and be able to multi task. Excellent organizational skills Ideally have experience with Rezlynx booking system The ideal candidate must be flexible and be able to work under pressure. Someone who understands that customer service is important to our business and that all guests receive a warm and personalized welcome, maintaining the personal touch. A strong communicator with guests and fellow employees.
Other duties will include;

Scheduling Carrying out requests from management as needed Answering emails and sorting post Answering phone calls and transferring them as necessary Greeting and welcoming visitors Processing payments Billing Taking Reservations Cash Handling
Experience is preferred but not essential as full training will be given.

Driving license preferred

Job Types: Part Time

National Minimum Wage for Age Group

Job Type: Full-time

Pay: Up to 12.21 per hour

Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

10 hour shift 8 hour shift Day shift Holidays Monday to Friday Weekend availability
Experience:

Hotel & Accommodations Guest Services Staff: 2 years (preferred) Customer service: 2 years (preferred)
Work Location: In person