Job Description

Hotel Receptionist - Job Overview

We are currently looking for a professional and enthusiastic

Hotel Receptionist

to join our team at a well-established and reputable hotel.

The ideal candidate will have excellent communication skills, a positive attitude, and a genuine passion for providing outstanding guest experiences.

Key Responsibilities

Welcome and check in guests with professionalism and warmth Handle guest inquiries, special requests, and complaints promptly and efficiently Manage room reservations and assignments using the hotel's booking system Provide guests with information about hotel services, amenities, and local attractions Answer incoming calls and direct them to the relevant departments or personnel Support administrative tasks, including filing, data entry, and managing correspondence Maintain a clean and presentable front desk area that reflects the hotel's standards Conduct room checks to ensure they meet quality standards before guest arrival Assist with bar service when required Respond to guest emails in a timely and courteous manner

Requirements

Fluent in English; additional languages are a plus Strong telephone etiquette and customer service skills Previous experience in hospitality or front-of-house roles is preferred Excellent organisational skills and keen attention to detail Familiarity with hotel operations and procedures is advantageous
Job Types: Part-time, Temp to perm, Apprenticeship, Zero hours contract, Internship
Contract length: 6 months

Pay: Up to 12.44 per hour

Benefits:

Employee mentoring programme Language training provided
Work Location: In person