Job Description

ABOUT US

Cocooned in ten acres of glorious private grounds, in a quiet corner of Northumberland, Doxford Hall oozes the timeless elegance of the quintessential English mansion house. Our sprawling, 200-year old estate offers the perfect bolthole to reconnect with friends and family, with nature and the great outdoors. For Northumberland, 'England's last great wilderness', has it all.

As well as being a great place to work, employee benefits also include:

Bed & Breakfast ?50.00 per room per night, Dinner, Bed & Breakfast ?100.00 per room per night, 50% Discount on Food & Beverage, 50% Discount on Published Spa Treatments, 25% Discount on Spa Products Purchased, Special promotional periods with up to 50% off Temple Spa products

JOB TITLE: RECEPTIONIST

AREA/ DEPARTMENT: CUSTOMER RELATIONS AND RESERVATIONS

PURPOSE OF JOB:

To contribute to the turnover and profitability of the Hotel, through the delivery of excellent customer service, production of quality products and facilities at all times.

RESPONSIBITIES AND DUTIES:

To meet & greet all internal and external customers, delivering service excellence. To prepare/ closedown reception area in line with Hotel specifications. To deliver facilities and products to Hotel specifications and in line with legislative requirements. To ensure the highest level of customer service is delivered at all times. To promote the services/ facilities and products provided by the Hotel in a positive, professional manner. To ensure the highest standards of hygiene and cleanliness of the Hotel is maintained to legislative and Hotel requirements. To be responsible for all documentation relating to reservations and bookings and other hotel business. To be responsible for any cash or credit documents collected, and maintained in safe custody until handed over to management for checking, ensuring compliance of Data Protection Act. To prepare accurately and reconcile customer bills to full legislative and Hotel specification All documentation from suppliers of products kept in safe custody until handed over to management for checking ensuring compliance of Data Protection Act. To work in any area of the Hotel when requested (in which you have received instruction/training) To maintain total confidentiality and security of Hotel policies and procedures, premises, equipment, facilities and confidential data including customer belongings while on the premises. To maintain the security of all stock and customer belongings while on the premises. To perform any other tasks or duties as required by the Management. To attend training, appraisals and team meetings as required by the Management.

PERSONAL SPECIFICATIONS

QUALIFICATIONS

Computer Literate

General basic skills Literacy/Numeracy

Familiar with computerised reservation systems

First Aid Certificate

EXPERIENCE

Experience in front facing customer role.

Experience in related customer service industry

SKILL

Good organisational skills. Able to work as part of a team. Clear communication skills. Ability to keep records and accounts relating to the Hotel and legislative requirement.

Proven skills in relation to the industry.

PERSONAL QUALITIES

Ability to focus on attention to detail. High standards of personal grooming. Confident and courteous.

Hardworking, committed and willing to develop.

Able to work without supervision. Able to promote a professional image of the hotels and self.

OTHER

Flexible in the approach to the business needs. (Tasks, hours and responsibilities)

Full time hours - 37.5 hours per week, 5 shifts out of 7, includes weekend working. Early shifts 7.30am until 3.30pm and late shift is 2pm until 10pm.

Own transport

Work remotely

No
Job Types: Full-time, Permanent

Pay: 12.41 per hour

Expected hours: 37.5 per week

Additional pay:

Tips
Benefits:

Company pension Cycle to work scheme Discounted or free food Employee discount On-site parking
Work Location: In person