Job Description

Job Summary

We are seeking a friendly and professional Hotel Receptionist to join our team, for our 20 bedroom hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Potential overtime maybe available

Responsibilities

Greet guests upon arrival with a warm and friendly attitude. Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded. Handle guest inquiries and provide information about hotel services, local attractions, and amenities. Maintain a clean and organised reception area. Process reservations and cancellations via phone or online platforms. Address guest complaints or issues promptly and professionally, ensuring guest satisfaction. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Assist in managing billing and payment processes as required. To maintain and display excellent knowledge of local area To monitor and re-stock vending machine To assist with linen preparation To assist when required with housekeeping duties To be punctual and maintain a professional appearance and adhere to uniform policy To prioritise tasks in relevance of importance Serving drinks and preparation of food and drinks in our bar & restaurant

Requirements

Proven experience in a customer service role, preferably within the hospitality industry. Excellent phone etiquette with strong verbal communication skills. Strong organisational skills with attention to detail. Ability to work flexible hours, including weekends and holidays as needed. A passion for providing outstanding guest services in a hotel environment.
If you are enthusiastic about hospitality and enjoy working with people from various backgrounds, we would love to hear from you!

Job Type: Part-time

Pay: 12.50-13.50 per hour

Expected hours: 20 per week

Additional pay:

Tips
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 28/04/2025
Reference ID: Hotel receptionist
Expected start date: 01/05/2025