Job Description

Job Overview

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming attitude, and the ability to handle various administrative tasks efficiently in particular the ideal candidate will be experienced and commensurate with all aspects of Booking.Com. A background in hospitality or guest services is highly desirable.

Duties

Greet guests upon arrival with a warm and friendly welcome. Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded. Manage Hotel bookings and rates on Booking.Com Handle guest inquiries, requests, and complaints in a professional manner, providing solutions as needed. Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively. Answer phone calls promptly, demonstrating excellent phone etiquette while addressing inquiries or reservations. Process payments and manage billing procedures accurately. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. Assist with administrative tasks such as daily banking, reconciliation, filing, data entry, and managing correspondence.

Experience

Previous experience in a hotel is essential. Strong guest services skills with a focus on creating positive experiences for guests. Excellent organisational skills with attention to detail in managing bookings and guest information. Proficient in using hotel room booking systems specifically Booking.Com
If you are passionate about hospitality and enjoy working in a dynamic environment where you can make a difference in guests' experiences, we encourage you to apply for this exciting opportunity as a Hotel Receptionist.

Job Types: Full-time, Part-time, Permanent

Pay: 10.00-12.50 per hour

Expected hours: 12 - 30 per week

Benefits:

Discounted or free food Free parking On-site parking Sick pay
Work Location: In person