Job Description

Hotel Receptionist

Location:

Galgorm Collection Resort


Join the team at Galgorm Collection Resort, home to luxury suites, deluxe rooms, riverside cabins, and cottage suites set within stunning grounds. With a variety of award-winning restaurants and Ireland's first Thermal Village & Spa, we offer a truly unique experience for our guests.


We are seeking a welcoming and customer-focused Hotel Receptionist to be the first point of contact for our guests. You will manage check-ins and check-outs, operate the main switchboard, and provide expert knowledge about the Resort and the local area.

Key Responsibilities:

Handle guest queries via phone, post, online, and in person. Maintain a strong knowledge of Galgorm Collection services to assist with bookings and inquiries. Identify and maximize sales opportunities. Follow reception procedures and complete daily administrative tasks. Adhere to health and safety guidelines to ensure a secure environment for guests and staff.

About The Role

What We're Looking For:

Essential:

At least 6 months of customer-facing experience in a fast-paced environment. Previous reception experience. Confident IT skills, including Word and Excel. Passion for the hospitality industry. Strong customer service, communication, and interpersonal skills. Warm, friendly, and professional attitude with pride in appearance. Flexibility with working hours, including weekends and evenings.

Desirable:

Previous experience in a hotel or hospitality setting. Experience working as a switchboard operator.

Why Join Galgorm Collection?

We're passionate about service, our guests, and our people. Whether you're new to hospitality or looking to grow your career, we offer endless opportunities. Find out more about our perks and benefits here.


We reserve the right to enhance criteria for shortlisting. Only shortlisted candidates will be contacted.

Galgorm Collection is an equal opportunities employer.

Required Criteria

At least 6 months of customer-facing experience in a fast-paced environment. Previous reception experience.

Desired Criteria

Previous experience in a hotel or hospitality setting. Experience working as a switchboard operator.

Skills Needed

About The Company

Roe Valley Resort

A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts.

Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort.


Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer.

118 guest rooms and luxury suites 2 Self Catering Houses - The Lodge and The Cottage 18 hole parkland golf course and driving range Elemis spa perfect for a relaxing spa break Two award-winning restaurants and bars Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails Beautifully restored 18th century buildings

One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway

Where modern luxury meets traditional Irish charm and hospitality.

Company Culture

Galgorm Collection Resort

A luxurious retreat in the heart of Northern Ireland's countryside.

Nestled in 380 acres of lush parkland along the River Maine, just 30 minutes from Belfast, Galgorm Collection Resort is Northern Ireland's premier luxury resort, offering a blend of traditional elegance and modern indulgence.


Whether you're seeking a romantic getaway, a relaxing spa retreat, a world-class golfing experience, or a business escape in a serene setting, Galgorm provides an unparalleled experience with exceptional service, award-winning facilities, and breathtaking scenery.

125 elegantly designed guest rooms and suites Exclusive self-catering lodges, cottages, and shepherd huts Award-winning Thermal Spa Village, the largest in Ireland Signature treatments featuring Aromatherapy Associates and Gaia Skincare Three acclaimed restaurants offering gourmet and casual dining Chic cocktail and whiskey bars with extensive selections Championship golf course nearby, with bespoke golf packages Riverside hot tubs, saunas, and hydrotherapy pools Luxurious wedding and event venues with scenic backdrops Perfect base for exploring the Causeway Coast and Glens of Antrim

Where world-class relaxation meets authentic Irish hospitality.

Company Benefits

Join us, and embark on a fulfilling journey, not just as an employee but as a cherished member of the Galgorm Collection family.


Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Discount on spa treatments or products, Discount in gift shop, Free meals during shifts, Free parking or Discounted parking , Social Opportunities, Employee Recognition Scheme

Salary

12.52 - 14.02 per hour