Job Description

Hotel Receptionist
Hotel Receptionist
Location: Galgorm Collection Resort
Join the team at Galgorm Collection Resort, home to luxury suites, deluxe rooms, riverside cabins, and cottage suites set within stunning grounds. With a variety of award-winning restaurants and Ireland's first Thermal Village & Spa, we offer a truly unique experience for our guests.
We are seeking a welcoming and customer-focused Hotel Receptionist to be the first point of contact for our guests. You will manage check-ins and check-outs, operate the main switchboard, and provide expert knowledge about the Resort and the local area.
Key Responsibilities:
Handle guest queries via phone, post, online, and in person.
Maintain a strong knowledge of Galgorm Collection services to assist with bookings and inquiries.
Identify and maximize sales opportunities.
Follow reception procedures and complete daily administrative tasks.
Adhere to health and safety guidelines to ensure a secure environment for guests and staff.
About the role
What We're Looking For:
Essential:
At least 6 months of customer-facing experience in a fast-paced environment.
Previous reception experience.
Confident IT skills, including Word and Excel.
Passion for the hospitality industry.
Strong customer service, communication, and interpersonal skills.
Warm, friendly, and professional attitude with pride in appearance.
Flexibility with working hours, including weekends and evenings.
Desirable:
Previous experience in a hotel or hospitality setting.
Experience working as a switchboard operator.
Why Join Galgorm Collection?
We're passionate about service, our guests, and our people. Whether you're new to hospitality or looking to grow your career, we offer endless opportunities. Find out more about our perks and benefits .
We reserve the right to enhance criteria for shortlisting. Only shortlisted candidates will be contacted.
Galgorm Collection is an equal opportunities employer.
About the company
Galgorm Collection Resort, Northern Ireland's premier luxury retreat. Set amidst 380 acres of lush parkland along the River Maine, this award-winning resort offers a world-class Thermal Spa Village, exceptional dining, and 125 stylish rooms and suites. With a choice of three renowned restaurants, riverside hot tubs, and elegant wedding venues, Galgorm blends modern indulgence with timeless charm, creating the ultimate escape for relaxation, romance, and adventure.
Roe Valley Resort, one of Northern Ireland's premier golf and spa resorts. Overlooking its own stunning 18 hole parkland golf course and set amidst the gorgeous surroundings of the Roe Valley Country Park, this 4 star luxury hotel boasts a choice of two quality restaurants and 118 stylish en suite rooms that blend the charm of a country house estate with modern luxuries and conveniences.
Required Criteria

• At least 6 months of customer-facing experience in a fast-paced environment.
• Previous reception experience.

• Previous experience in a hotel or hospitality setting.
• Experience working as a switchboard operator.