Hotel Receptionist

Burton-On-Trent, ENG, GB, United Kingdom

Job Description

Job Overview


We are seeking a friendly and professional Hotel Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Responsibilities



Greet guests upon arrival with a warm and friendly welcome. Manage check-in and check-out procedures efficiently and accurately. Handle guest inquiries and provide information about hotel services, local attractions, and amenities. Maintain an organised reception area, ensuring it is tidy and presentable at all times. Process reservations via phone, email, or in person while ensuring accuracy in guest details. Address guest complaints or concerns promptly and professionally, striving for guest satisfaction. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Assist with administrative tasks such as filing, data entry, and managing correspondence.

Requirements:



Male candidates are preferred.

Previous experience in guest services or hospitality is preferred.

Strong phone etiquette and communication skills are essential.

Proficient in using hotel management software or similar systems is desirable. Ability to work flexible hours, including weekends and holidays as needed. A friendly disposition with a strong commitment to providing excellent customer service. Attention to detail and the ability to multitask effectively in a busy environment.
Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!

Job Types: Full-time, Zero hours contract

Pay: Up to 26,200.00 per year

Benefits:

Company pension Employee discount On-site parking
Schedule:

8 hour shift Weekend availability
Work Location: In person

Reference ID: 20251

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Job Detail

  • Job Id
    JD3343645
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Burton-On-Trent, ENG, GB, United Kingdom
  • Education
    Not mentioned