Job Description

Job Ref:

INT22911

Branch:

Mercure Cardiff North Hotel

Location:

Mercure Cardiff North Hotel, Cardiff

Salary/Benefits:

12.21 per hour with uncapped incentives

Contract type:

Casual

Hours:

Full Time

Shift pattern:

Mixture of mornings/days including weekends

Posted date:

17/04/2025

Closing date:

02/06/2025

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include


Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. Flexible working opportunities Staff meals on duty Career and lifestyle breaks - Allowing you to take time off for key life events. Free staff parking Uncapped incentives to reward you for your contributions

A day in the life of...

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.



As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.

What do we need from you?

Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service. Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently. Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently. Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

The Mercure Cardiff North is located in the docklands district of Tiger Bay, 3 miles from Cardiff city centre. The location inspired its design, with a copper aesthetic and Welsh love spoons, textiles and miners' hats displayed. The hotel is easily accessible by road, with the M4 close by and on-site parking available. We have 11 meeting rooms for business conferences and a gym for exercising. Many local attractions are nearby, including Cardiff Castle, ICC Wales, the Royal Mint and Principality Stadium.



Our 11 meeting rooms are ideal for business functions and conferences. Each with natural lighting, modern equipment and free Wi-Fi. We've also got a function space, including a private bar, perfect for sit-down dinners for up to 150 guests. Head to our on-site gym and fitness centre, where you can unwind and get your daily dose of exercise. Our on-site restaurant and bar, The Bay, caters for all tastes and provides a relaxed atmosphere and areas to watch live sport.



Conveniently located for both domestic and international travellers due to our proximity to both Cardiff Central train station and Cardiff International Airport.