Job Description

Overview

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires a keen attention to detail, strong communication skills, and a passion for hospitality. Multilingual or bilingual abilities are highly desirable to cater to our diverse clientele.

Responsibilities

Greet guests upon arrival with a warm and friendly welcome. Manage check-in and check-out procedures efficiently. Handle guest inquiries and provide information about hotel services, local attractions, and amenities. Maintain accurate records of bookings and reservations. Process payments and manage billing inquiries with precision. Ensure the reception area is organised, clean, and inviting at all times. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Address any guest complaints or issues promptly and professionally, striving for resolution. Assist in managing phone calls with excellent phone etiquette, directing calls as necessary.

Experience

Previous experience in a hotel or hospitality environment is preferred. Strong guest service skills with a focus on creating positive experiences for visitors. Excellent communication skills, both verbal and written, with a professional demeanour. Ability to work flexible hours, including weekends and holidays as required by the hotel's operational needs. If you have a passion for hospitality and enjoy working in a dynamic environment where every day brings new challenges, we would love to hear from you!
Job Types: Full-time, Part-time

Pay: 24,420.00-30,747.90 per year

Expected hours: 8 - 40 per week

Work Location: In person