Job Description

Company Overview

Cumbria Park Hotel is a distinguished townhouse mansion hotel located in Carlisle, UK. With a rich history tied to the site of Ala Petriana, the largest fort on Hadrian's Wall, we offer a unique blend of modern hospitality and historical charm. Our commitment to delivering exceptional guest service is matched by our dedication to developing our team members to reach their full potential.

Summary

We are seeking a dedicated Hotel Receptionist to join our team at Cumbria Park Hotel in Carlisle. In this role, you will be the first point of contact for our guests, ensuring they receive outstanding service and support throughout their stay. Your contributions will be vital in maintaining our high standards of hospitality and guest satisfaction.

Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out procedures. Manage reservations and handle inquiries via phone and email in a professional manner. Provide information about hotel amenities, local attractions, and services available to guests. Maintain accurate records of guest information and billing details. Resolve any guest complaints or issues promptly and effectively. Collaborate with housekeeping and other departments to ensure seamless service delivery.

Requirements

Proven experience in a hospitality or customer service role, preferably within a hotel environment. Strong communication skills with excellent phone etiquette. Bilingual or multilingual abilities are an advantage but not required. Ability to work well under pressure while maintaining attention to detail. A friendly demeanor with a passion for providing exceptional guest experiences.
If you are passionate about hospitality and eager to make a difference in our guests' experiences, we invite you to apply today and become part of the Cumbria Park Hotel family!

Job Type: Part-time

Pay: Up to 12.50 per hour

Additional pay:

Loyalty bonus Performance bonus Tips
Benefits:

Company pension Discounted or free food Employee discount On-site parking
Schedule:

Day shift Weekend availability
Work Location: In person

Reference ID: Hotel Receptionist