Job Description

Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We aim to provide an outstanding personalised service to each guest who stays, spas, golfs and dines and with us, acknowledging special occasions and making them memorable for all guests. We are currently seeking to recruit a full time Receptionist to join our great team of professional and dedicated individuals.

The Role

The main responsibilities of the Receptionist role will be (but not limited to):

Ensure all Revenue taken is reconciled correctly in line with company policy Ensure a smooth and seamless arrival and departure for all guests Deliver a tailored rooming to all guests checking in to the hotel Assist and follow through on day to day general enquires, through use of telephone, e-mail and one to one communication. Distribute appropriate and accurate reports to each department as required e.g. Arrivals and F&B Report Take reservations for the resort accurately and courteously in the absence of the Resort Reservations Team

What We Offer You

At Rockliffe Hall we value the contribution made by each team member and in recognition of this offer some fantastic benefits:

Access to Hospitality Rewards - Employee Benefits Platform Employee assistance programme Exclusive team member accommodation rates and reduced friends and family rates Spa usage times available to all team members Gym usage available to all team members 50% saving on Spa Treatments 50% saving on Spa Days 50% saving on Dining 20% saving on purchases within the Spa Boutique 20% saving on purchases within the Golf Pro Shop 20% saving on Golf Lessons 20% saving on gift vouchers Long Service Award including additional annual leave days and bonus payment. Pension Scheme for eligible team members Life Assurance for eligible team members Special rate applicable when visiting other Pride of Britain hotels (subject to availability)
We take an interest in the individual aspirations of our team members and offer many training and development opportunities to help you succeed in a career in hospitality from our online training platform, onsite mentoring and accredited qualifications.

Please keep a look out on our social media platforms to see all of our additional team activities and incentives.

If you have a passion to work in hospitality and want to advance your skills in a leading 5Hotel, we want to hear from you!
Additional pay:

Commission pay Tips
Benefits:

Company pension Employee discount Gym membership Health & wellbeing programme On-site parking Sick pay
Schedule:

Day shift Weekend availability
Work Location: In person

Job Types: Full-time, Permanent

Benefits:

Company pension Employee discount Free parking Gym membership Health & wellbeing programme On-site parking Sick pay
Work Location: In person