Job Description

Are you happiest when contributing to something special, whilst growing in confidence and capability at the same time?

Do you have a genuine interest in delivering great experiences for others?

Are you driven when surrounded by talented, authentic and diverse individuals?

We may be just the place for you...Come Join our Team!

Built in 1899, Bishop's Gate Hotel Derry, a luxury boutique hotel and a member of Ireland's Blue Book, are delighted to be welcoming applications to join our award winning front office team.

The Opportunity:

As part of Bishop's Gate team, you will experience a varied role and your main duties will include;

Delivering exceptional customer service, whilst also anticipating guests and customers needs. Managing a busy switchboard, directing internal and external calls. Processing check ins and explaining key facilities within the hotel. Taking reservations by phone and e-mail. Providing advice and information about local attractions, restaurants and transport options. Preparing final bills at check out and processing payments. Upselling and cross selling hotel products and services to maximise revenue.
Under the leadership of our Front Office Manager, you will contribute as a vital part of our small and friendly team. Where you will continue to build upon your existing skills, and of course benefit from the variety offered by a role in hospitality.

The Rewards:

We can offer a range of shift patterns sure to suit many lifestyles.

The rate of pay ranges depending on age. Whilst we also offer our team members a much valued array of benefits including; Employee Reward & Recognition Programs, Referral Scheme, Friends & Family Discounts and Enhanced Annual Leave .

You can read more about our employee benefits, opportunities for personal development, career progression, and indeed what it is like to work at Bishop's Gate Hotel by clicking here.

About you:

You will be motivated, willing to work collaboratively with, and in support of, your fellow team members, taking pride in the part you'll hold in the Bishop Gate's success.

Essential Criteria:

1 Year experience in a guest services role Proficient in Microsoft Office Exceptional organisational and multitasking skills Demonstrable experience of delivering outstanding service Excellent communication and interpersonal skills Professional attitude and appearance
Job Types: Part-time, Permanent

Pay: 10.00-12.21 per hour

Additional pay:

Performance bonus Tips
Benefits:

Company events Discounted or free food Employee discount Employee mentoring programme Referral programme
Schedule:

8 hour shift Overtime Weekend availability
Work Location: In person

Application deadline: 02/05/2025
Reference ID: BGHFOT
Expected start date: 04/05/2025