Job Description

Job Summary

We are seeking a dedicated and friendly Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Experience in hospitality management or hotel operations is preferred. Previous experience with 'Protel' would be advantageous.

The successful candidate will also be expected to carry out F&B duties from time to time.

Responsibilities

Greet guests upon arrival and provide a warm welcome. Manage front desk operations including check-in and check-out procedures. Handle guest inquiries, complaints, and requests with professionalism and courtesy. Maintain accurate records of guest information and reservations. Operate multi-line phone systems to manage incoming calls effectively. Assist with night audit duties as required, ensuring all financial transactions are accurate. Provide information about hotel amenities, services, and local attractions to enhance guest experience. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold high standards of cleanliness and organization at the front desk area.

Skills

Strong customer service skills with a focus on guest relations. Experience in hospitality management or hotel management is highly desirable. Bilingual or multilingual abilities are a plus for effective communication with diverse guests. Familiarity with night audit processes is beneficial. Proficient in phone etiquette and handling multi-line phone systems. Previous experience in front desk operations or resort environments is preferred. Excellent interpersonal skills to foster positive relationships with guests and team members. Ability to work flexible hours, including nights and weekends as needed. Join our team as a Hotel Receptionist where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time

Pay: 12,000.00-26,000.00 per year

Expected hours: 16 - 40 per week

Work Location: In person