Hotel Receptionist

Drymen, SCT, GB, United Kingdom

Job Description

The Buchanan Arms Hotel & Spa is an outstanding hotel with leisure club in Drymen, 4 miles from the east side of Loch Lomond. We are looking to make a strong, guest focused team that is efficient, effective, reliable & great team players

Our front office team is the heart of the hotel therefore you need to have excellent communication & organizational skills. The moment a guest steps into our hotel, they walk into a memorable experience. As a receptionist, you'll not only be the person they rely on to handle transactions, offer local insights & anticipate their every need, you'll also create a warm atmosphere that makes every guest feel at home. You will be required to assist in the day to day running of the reception/reservation department, ensuring a high standard of guest services & hospitality

Your duties will include:



Guest check in & out Answering telephone & email enquiries promptly & politely, & to company standards Preparing invoices & taking payments Checking all bookings are updated & correct in our system, & all departments are aware of any special requests Maximise room occupancy levels & upsell wherever possible Preparing for the day ahead & guest arrivals Performing daily scheduled tasks Assisting other departments as & when required

About you:



Experience in a similar or front facing customer service role preferred but not essential as full training will be given Strong communication, interpersonal & customer relation skills Flexible & adaptable with the ability to stay calm under pressure High attention to detail & accuracy
If you think you are suitable for this position we would look forward to hearing from you

Please apply with your current CV. Interviews may be held at short notice

This is a live-out position - please do not apply if you require accommodation

Driving license preferred

Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 30 - 35 per week

Benefits:

Company pension Discounted or free food Employee discount
Schedule:

Day shift Monday to Friday Night shift Weekend availability
Work Location: In person

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Job Detail

  • Job Id
    JD3226312
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Drymen, SCT, GB, United Kingdom
  • Education
    Not mentioned