Job Description

Job Overview

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. Multilingual or bilingual candidates are highly encouraged to apply, as they will enhance our guest experience.

Responsibilities

Greet guests upon arrival with a warm and friendly attitude Manage check-in and check-out processes efficiently Handle guest inquiries and provide information about hotel services and local attractions Maintain accurate records of reservations and guest information Process payments and manage billing inquiries Address any guest complaints or issues promptly and professionally Collaborate with other hotel departments to ensure seamless service delivery Uphold high standards of cleanliness and organisation at the reception area From time to time take guest food and drinks orders Serve guests in the restaurant and bar area

Qualifications

Previous experience in a hotel or hospitality environment is essential Strong phone etiquette and communication skills Ability to provide excellent guest services with a positive attitude Multilingual or bilingual abilities are an advantage Proficient in using computer systems for reservations and billing processes Strong organisational skills with attention to detail Flexibility to work various shifts, including weekends and holidays
Join our team as a Hotel Receptionist, where you will play a crucial role in creating memorable experiences for our guests while working in a dynamic and supportive environment.

Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 10 - 40 per week

Benefits:

Discounted or free food Employee discount
Work Location: In person

Expected start date: 19/08/2025