Job Description

Hotel Receptionist - Full & Part-time opportunities available
The Malone Hotel, based in Belfast, currently has opportunities for experienced Hotel Receptionists to join our growing team. Contracts considered for both full-time (37.5 hrs) & part-time (22.5 hrs). The successful candidate will serve as the first point of contact for guests, ensuring a warm and professional welcome. This will also include managing reservations, check-ins, and check-outs, addressing guest inquiries, and coordinating with other departments in the Malone Hotel to ensure a seamless guest experience at all times.
About the role
Key Responsibilities:
Greet and welcome guests upon arrival with a friendly and professional demeanour.
Handle check-ins and check-outs efficiently, including issuing room keys and processing payments.
Provide information about hotel facilities, services, and local attractions.
Respond promptly to guest inquiries, requests, and complaints, escalating issues to management when necessary.
Process and confirm room reservations, cancellations, and modifications accurately through the hotel's booking system.
Maintain up-to-date records of room availability and pricing.
Maintain the front desk area in a tidy and professional manner.
Manage incoming calls and emails, redirecting them as appropriate.
Prepare and manage daily reports, including occupancy and revenue reports.
Handle guest billing, receipts, and financial transactions securely and accurately.
Skills and Qualifications:
Proficiency in Hotel Management Software and basic computer skills (MS Office).
Excellent communication and interpersonal skills.
Strong organisational and multitasking abilities.
Problem-solving and conflict-resolution skills.
Professional appearance and demeanour.
Company Benefits:
As an award-winning, family-owned hotel, we offer our staff the chance to become "part of the family!". Your employee benefits will include:
Competitive salary.
Internal growth and development opportunities.
28 days' holiday for full-time staff.
Departmental incentives.
Free parking.
Discounted friends and family rates.
About the company
A warm welcome to The Malone, Northern Ireland's finest, four-star boutique hotel, just minutes from the bustling heart of Belfast city centre. We think you'll love the tradition, tranquillity, elegance and warmth of our Victorian townhouse hotel, set in the leafy avenues of the Queen's Quarter and opening on to Belfast's Lisburn Road, lined with fashionable and unique boutique shops.
Required Criteria

• Ability to work well under pressure in a fast-paced environment.
• A positive and friendly attitude.
• A good multi-tasker.
• A good level of spoken English is essential.

• Previous experience in a similar role is preferred.

• Establishing Rapport With Clients
• Ability to Identify and Anticipate needs
• Exceptional Customer Service Skills
• Reception skills
• Reservation skills