Job Description

Veterinary Receptionist - Full / Part time

Ipswich

Ipswich Veterinary Centre is an independent veterinary practice with a purpose-built, state-of-the-art veterinary practice and part of Suffolk's long-established Stowe Veterinary Group.

Role Summary

We currently have an opportunity for an adaptable candidate to join our reception team in a customer service focused role, providing front of house service to all our clients.

As a member of our client services team, you'll consistently ensure that all our clients have a positive experience during every visit.

We are looking for diligent, hard-working and trustworthy members of staff to join our front of house team.

The successful candidate will demonstrate strong inter-personal skills, a 'can do' helpful attitude and, along with previous Reception employment experience, will also have veterinary or pet-based experience.

You'll have the opportunity to continually improve your performance through constant learning and development and, of course, you'll have lots of contact with animals on a daily basis.

Although big on expertise and reputation, we are still very much a family business at heart. If you are looking to work in a small friendly team, are passionate about helping people and adore all animals, then this could be just the job for you.

Working Times

Monday to Friday - Full / Part-time including 1 in 3 Saturdays Cover times required are between 8am to 8pm weekdays Cover times required are between 8am to 6pm weekends

Principal Areas of Responsibility:

Working on the reception alongside team members Greeting patients and their owners on arrival making them feel welcome Answering the phone dealing with all requests from clients Taking payments and dealing with queries Accepting mail and packages Comfortable with bespoke software (training is provided) Serving clients in the pet shop area as required Assisting clients with any requests Liaising with the clients and clinical staff to ensure effective customer service Scheduling appointments Managing telephone enquiries and meeting and greeting Dispensing medication Ringing clients to obtain payment for services and products Cash management

Essential Skills and Qualifications:

Previous experience in a customer facing role Previous veterinary or animal care role would be preferred Confident in answering the phone Excellent teamwork and communication skills Calm manner with dealing with difficult situations Good computer skills

Package:

The position is a permanent full / part time position - Monday to Friday including 1 in 3 Saturdays Cover times required are between 8am to 8pm Salary in-line with the Government guidelines Flexibility to cover holiday/ absences when required Holiday pay accrues upon hours worked Pension scheme is available after qualifying period Staff discount scheme after qualifying period

For more information about Stowe Veterinary Group please see our Join the Team flip book -

https://www.stowevets.co.uk/joinourteam/

To apply, please send your CV and covering letter to Jacqui Garrett, HR Manager

Job Types: Full-time, Part-time, Permanent

Benefits:

Company events Company pension Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Experience:

customer facing: 1 year (required) working in a veterinary setting: 1 year (required) Reception: 1 year (required)
Work Location: In person