Job Description

We are looking to recruit a Full Time Hotel Front Desk Receptionist to join the Langham Hotel Family.

Please only apply for this position if you have previous 'Hotel Front Desk Experience' for up to 2 years. We will only consider applicants who have previously worked in this role at a HOTEL.

Reporting to our Front Office Manager you will form an integral part of the customers journey and the Langham hotel team.

The ideal candidate will have a passion for providing customer service excellence and possess efficient communication skills and administration etiquette. Previous experience working with the following PMS is an advantage but full training will be provided: Guestline, Newbridge, Res-Diary, MS Office, Canva and General computer knowledge will be essential to this role.

Your main responsibilities will be, but are not limited to:

Providing ALL guests with a warm friendly welcome, good communication and efficient service throughout their stay and a fond farewell on departure.

Answering phone calls in a friendly professional manner, taking responsibility and communicating with other departments and guests.

Receiving telephone & online reservations and inputting these into our Property Management System.

. Working with Online Travel Agent Extranets and Channel Manager.

Flexibility in response to a wide range of internal and external requests.

The action of daily arrivals and departures, including groups.

Responding daily to emails and messages in a friendly professional manner

The production of daily communication reports.

Execution of daily shift and banking procedures.

The adherence to all Health & Safety and Fire departmental procedures.

We aim to respond to all applications within 7-14 days of receipt - however if you have not heard from us please assume you have been unsuccessful on this occasion.

Job Type: Full-time

Pay: Up to 13.68 per hour

Benefits:

Discounted or free food
Work Location: In person