Job Description

Job Ref:

HEA2869

Branch:

Hotel Indigo Glasgow

Location:

Hotel Indigo , Glasgow

Salary/Benefits:

12.80 per hour, retention bonus plus other benefits

Contract type:

Permanent

Hours:

Part Time

Shift pattern:

4 days out of 7 to include evenings and weekends

Hours per week:

32

Posted date:

04/08/2025

Closing date:

04/09/2025

We have a fantastic opportunity for a Hotel Receptionist to join our team at the Hotel Indigo in Glasgow. Previous hotel reception experience using Opera PMS is preferable but not essential as full training will be given.



The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As the Hotel Receptionist, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

Be the warm welcome that kicks off a memorable guest experience Encourage guests to partake in the IHG rewards loyalty program Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out - take IDs and hand out room keys Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed Take pride in your appearance and place as a brand ambassador Always know what events and activities are on the day's schedule Jump into other ad-hoc duties when your colleagues need your help

What we need from you

Excellent customer service skills Prior hotel reception experience preferred but not essential. Must speak fluent English Good IT Skills Secondary Education preferred

Why you should apply

Exclusive access to the employee recognition reward scheme - Heeton Rewards Service-based annual leave (increasing up to a maximum of 5 extra days) Employee Friends/Family discounted rates at Heeton-operated hotels Referral scheme Life Assurance, Income Protection and Employee Assistance schemes Numerous voluntary benefits, including a buy holiday scheme, Childcare, Cycle to Work, Medicash Health Plan and many more Heeton is an expanding company which offers excellent career, training and development opportunities Fantastic career potential with one of the UK's fast-growing hotel operators Retention bonus on completion of 3 and 6 months of service

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.

About Hotel Indigo Glasgow

Originally built in the 1800s as one of the city's very first power stations, a building that lit the path for Glasgow's development, the Hotel Indigo Glasgow hotel today puts you close to a new kind of buzz -- local cuisine, world-class shopping, museums, historic theatres and sporting events. Our hotel's design mixes Victorian architecture, high ceilings, and original brown brick with modern comfort. Murals by local artists line the walls, while our restaurant serves local dishes prepared with fresh, locally sourced ingredients. It's a great place to chat over a brew and look for the famous local Glaswegians depicted in the mural above diners' heads.

Hotel Indigo

Do you want to work for a boutique hotel, with the peace of mind that comes in working for one of the world's largest hotel companies? Hotel Indigo, our boutique brand, combines the modern design and the intimate service associated with a boutique hotel. Set to double in size to 100 properties within the next three to five years, our hotels are usually located in the 'arty' part of town, so perhaps we are opening in your neighbourhood? Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood - delivering an experience that is truly reflective of the local culture, character and geography.