Job Description

Hotel Receptionist (Full-Time)

The Avonbridge Hotel

, Carlisle Road, Hamilton, ML3 7DB

Pay:

From 12.50 per hour

Hours:

36-40 hours per week

Shifts:

7am-3pm or 3pm-11pm (includes weekends)

Job Type:

Full-time

About the Role

An exciting opportunity has arisen for a motivated and customer-focused

Receptionist

to join our team at The Avonbridge Hotel. As the first and last point of contact for our guests, you play a vital role in setting a positive tone and ensuring each guest enjoys a memorable stay.

We're looking for someone who thrives in a fast-paced hospitality environment, delivers outstanding customer service, and can work collaboratively with other departments.

Key Responsibilities

Greet and welcome guests warmly, ensuring a professional and friendly atmosphere. Handle check-in and check-out procedures efficiently. Respond to phone calls and emails in a timely and courteous manner. Provide accurate information on rooms, rates, amenities, and local attractions. Enter and manage guest reservations; confirm payment options and process transactions. Monitor and update bookings from online platforms such as Booking.com and Expedia. Communicate with housekeeping, maintenance, and management to ensure smooth daily operations. Address guest concerns or complaints, offering solutions and escalating when needed. Maintain and update front desk software and records. Perform other duties as required to support front-of-house operations.

Experience & Skills

Preferred:

At least 1 year of hotel or front desk experience. Familiarity with booking platforms (Booking.com, Expedia, etc.). Strong communication, organisation, and problem-solving skills. Able to remain calm and professional under pressure. Availability to work weekends and cover various shifts.

Benefits

Company pension scheme Employee discount Discounted or free meals during shifts Free on-site parking

Reference ID:

Hotel Receptionist

Work Location:

In person - Hamilton, South Lanarkshire

Job Types: Part-time, Permanent

Pay: From 12.50 per hour

Benefits:

Company pension Discounted or free food Employee discount On-site parking
Schedule:

8 hour shift
Work Location: In person

Reference ID: Hotel Receptionist