Job Description

Dean Park Hotel (Kirkcaldy)

A Receptionist provides reception services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Responsibilities

Reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests:

Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that management are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary
Requirement

Receptionists should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills Previous experience in a customer-focused industry Completed high school certificate or equivalent Commitment to delivering a high level of customer service Competent level of IT proficiency Previous experience in cash handling Excellent grooming standards Ability to work on your own and as part of a team
Shift Patterns: Mixture of the following

7am-3:15pm

11am- 7pm

2:45pm- 11pm

6pm - 2am

Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Discounted or free food Free parking On-site parking
Work Location: In person