Job Description

Role Overview

To ensure the highest standard of guest care and welcome are demonstrated at all times.

Duties and Responsibilities

include:

Ensure team provides an effective, efficient service at all times to standards in line with company procedures Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place Ensure team are aware of hotel availability and use every opportunity to maximize room sales Be fully conversant and able to operate the hotel front office system Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures Ensure that quarterly targets set by your line manager are adhered to Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures Complete any reasonable duties at the request of Line Manager/ General Manager Take part in any training and development activities as required Inspect front and back of reception for cleanliness Be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements Ensure total confidentiality is observed in the execution of your duties

What's

in it for you?

Special rates and discounts in our hotel. Company Pension Employee Assistance Programme On Shift Meals Provided Free Parking
Job Type: Zero hours contract

Pay: From 12.21 per hour

Expected hours: 20 - 30 per week

Benefits:

Employee discount Free parking
Schedule:

8 hour shift
Work Location: In person

Application deadline: 02/09/2025
Expected start date: 02/09/2025