Job Description

Overview

We are seeking a dedicated and personable Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. Multilingual or bilingual candidates are highly encouraged to apply, as they will enhance our ability to cater to a diverse clientele.

Duties

Greet guests upon arrival and provide a warm welcome. Manage check-in and check-out procedures efficiently. Handle guest inquiries and resolve any issues promptly and professionally. Maintain accurate records of bookings and reservations. Answer phone calls with excellent phone etiquette, providing information about the hotel and its services. Assist with guest services, including recommendations for local attractions and dining options. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Process payments and manage cash handling accurately. Uphold hotel policies and procedures while maintaining a friendly environment.

Experience

Previous experience in a hotel or hospitality setting is preferred. Strong guest service skills with a focus on creating memorable experiences. Proficiency in multiple languages is advantageous, enhancing communication with international guests. Demonstrated ability to manage time effectively in a fast-paced environment. Familiarity with hotel management software is beneficial but not essential; training will be provided. If you possess a passion for hospitality and enjoy working in a dynamic environment, we invite you to apply for the position of Hotel Receptionist. Join us in delivering outstanding service to our guests!
Job Types: Part-time, Zero hours contract

Pay: 12.21 per hour

Expected hours: 16 - 40 per week

Benefits:

Company pension Employee discount On-site parking
Work Location: In person