Job Description

About us

The Lime Tree Hotel is an independent boutique hotel located in the prestigious
Belgravia area of London, adjacent to the charming independent eateries and shops of Elizabeth Street. With 26 bedrooms our property is very popular with leisure travellers, who come to us for the great location, characterful building and our reputation for fantastic service. We were recently included in The Sunday
Times 'Top 100 British Hotels' list.

The role

Having recently re-opened we are now looking for a friendly and energetic
Receptionist to join our small front of house team and help ensure our guests have a memorable experience with us from booking to check-out.

Working a mix of morning and afternoon / evening shifts you will have a range of responsibilities supporting the everyday operation of the reception / office functions of the hotel, the principal duties including:

Interacting politely and enthusiastically with all guests, ensuring they receive our hallmark friendly and efficient service Conducting check-ins and check-outs Preparing bills using our PMS and processing and reconciling payments Assisting guests with their requests, enquiries and itinerary planning Taking and managing reservations by telephone and email Ensuring all front office administrative processes are carried out in an orderly and efficient manner Moving and storing luggage when requested Keeping the reception areas of the hotel tidy and presentable at all times Opera experience preferable
In addition to a standard 37.5 hour week spread over 5 shifts, there is scope to earn overtime.

Who we're looking for

We want a pro-active, experienced Receptionist with a calm, organised approach who brings great people skills, a cheerful disposition and a flexible, can-do attitude. We are looking for someone who has the following attributes:

Ideally at least one year of experience in a similar role in a high quality hotel Fluent in English (written and spoken) Brilliant at dealing with the public with a good knowledge of London A great communicator, with excellent writing skills and a confident telephone manner Proficient with IT, particularly Microsoft Office (Outlook, Word and Excel) Experience working with a property management system (PMS) and OTA extranets such as Booking.com and Expedia Excellent attention to detail to ensure our high standards are maintained

What we offer

Competitive salary with overtime Company pension 50% staff discount on food Great company culture with fun and collaborative working environment
If you think you could be who we're looking for we can't wait to hear from you.

Please accept our apologies in advance that we will only be able to respond to candidates of interest.

PLEASE DO NOT CALL - we will only consider online / email applications.

Job Type: Full-time

Pay: 13.50 per hour

Benefits:

Company events Company pension Employee discount
Schedule:

Every weekend Weekend availability
Ability to commute/relocate:

London SW1W 9QU: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Hotel Receptionist