Job Description

Purpose of the role:

To be an ambassador for the hotel and the first point of contact for all guests

Duties and Key Responsibilities:

To create an excellent first and lasting impression for our guests

To create a positive, energetic, standards driven, results focused working environment

To ensure all hotel standards are consistently delivered and guest expectations exceeded

To ensure all departmental standard operating procedures are adhered to

To complete reception shift checklist

To ensure cashing & balancing of the shift is correct

To check in /check out all guests in accordance with departmental standard operating procedures

To take bookings for room and restaurant reservations

To ensure the reception desks and work spaces are kept neat and tidy at all times

To ensure an accurate handover is given between shifts

To ensure all billing is accurate and all revenue is captured

Key Requirements

Proactive approach / Attention to detail / Demonstrate Initiative / Absolute professionalism at all times / High standard of personal grooming

Education

GSCE level preferred

Skills and Experience

Customer Service experience

/

Basic IT skills

Company Benefits:

28 days paid holiday per annum, including bank holidays Pension scheme Career progression through training and development Staff car parking Free meal whilst on duty in our staff restaurant Friends and Family bedroom rate of 85 (including tax and breakfast) at Danesfield House Hotel and Spa Discount of 15% on products used in the Spa 30% off Food and Drink up to maximum of 4 people (all bookings require authorisation) Discount of 25% on products in the Gift Shop
Contract: Permanent full-time

Hours per week: 40 hours per week/ 5 days

Job Types: Full-time, Permanent

Pay: 25,396.80 per year

Additional pay:

Tips
Benefits:

Company pension Discounted or free food On-site parking
Schedule:

8 hour shift Weekend availability
Ability to commute/relocate:

Marlow SL7 2EY: reliably commute or plan to relocate before starting work (required)
Work Location: In person