Job Description

Hotel Receptionist
Primary Job Purpose:
An exciting opportunity has arisen for a Hotel Receptionist to join our Team. The successful applicant will assist in creating a positive impression when meeting and greeting guests, ensuring excellent customer service at all times so that guests feel welcome and relaxed when visiting the resort.
About the role
Roles and Responsibilities:
To accurately complete all reception and booking documentation and operate the hotel computer systems competently
To ensure that phones are answered in a friendly manner
To deal with all calls efficiently
To maintain full up to date knowledge of the resort services and products including spa, hotel events and facilities
To take reservations and enter bookings on the system
To deal with all guests and visitors to the Resort in a welcoming and professional manner
To maintain hotel procedures and fire policies
To follow procedures for cashing up and banking
To maintain, develop and monitor the client database
To ensure Reception area and desk are clean and tidy at all times
To maximise selling opportunities by adding customer value at every opportunity
Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
Be aware of and follow all Health and Safety procedures all times
Receive customer complaints and feedback and direct them to appropriate offices for resolution.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills:
Friendly and informative
Confident and approachable
Good organisational and communication skills
Calm under pressure during busy periods
Excellent customer service skills with confidence in speaking over the phone and face to face.
Can use own initiative and problem solve
Resilience and a calm approach when dealing with any guest issues
Good time management and organisational skills
Flexibility in undertaking other duties delegated by the Spa Manager
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long-term relationship not a onetime event
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends
Free onsite parking
Progression and career development opportunities.
Pension Scheme
Free staff meals
Free gym membership
Access to wellness programmes
Share of Resort's service charges on monthly basis
Extra days holiday after 2 years
About the company
LQ is a family run, collection of quality destination led Hotel Resorts.
Required Criteria

• NVQ Level 2 Beauty Therapy
• Willingness to undertake further training.
• Ability to provide clear instruction
• Excellent time management
• Great attention to detail
• Excellent communication and sales skills
• Reliable and able to work under pressure.
• Flexible approach to work
• Thrives on providing excellent Customer Service.
• In-depth knowledge of spa products and procedures and their effects
• Experience of selling and promoting products to customer
• Polite and informative
• High standard of personal appearance
• Respectful, Helpful Calm and engaging
• Takes pride in role

• NVQ Level 3 Beauty Therapy
• Knowledge of Elemis Products
• Knowledge of Ez-Runner
• Thrives on routine daily tasks