Job Description

Hotel ReceptionistPrimary Job Purpose:An exciting opportunity has arisen for a Hotel Receptionist to join our Team. The successful applicant will assist in creating a positive impression when meeting and greeting guests, ensuring excellent customer service at all times so that guests feel welcome and relaxed when visiting the resort.About the roleRoles and Responsibilities:To accurately complete all reception and booking documentation and operate the hotel computer systems competentlyTo ensure that phones are answered in a friendly mannerTo deal with all calls efficientlyTo maintain full up to date knowledge of the resort services and products including spa, hotel events and facilitiesTo take reservations and enter bookings on the systemTo deal with all guests and visitors to the Resort in a welcoming and professional mannerTo maintain hotel procedures and fire policiesTo follow procedures for cashing up and bankingTo maintain, develop and monitor the client databaseTo ensure Reception area and desk are clean and tidy at all timesTo maximise selling opportunities by adding customer value at every opportunityMaintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.Be aware of and follow all Health and Safety procedures all timesReceive customer complaints and feedback and direct them to appropriate offices for resolution.This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.Key Skills:Friendly and informativeConfident and approachableGood organisational and communication skillsCalm under pressure during busy periodsExcellent customer service skills with confidence in speaking over the phone and face to face.Can use own initiative and problem solveResilience and a calm approach when dealing with any guest issuesGood time management and organisational skillsFlexibility in undertaking other duties delegated by the Spa ManagerAll staff Key Performance MeasuresOur values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.To focus on the guest experience at all times and continually strive to delight time after timeTo see each guest as part of a long-term relationship not a onetime eventTo create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated withTo encourage our team to contribute to excellent working conditions for allTo gain a reputation for delivering financial performance and being consumed and enthralled about business.BenefitsLQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:Discounts across the resort, including family and friendsFree onsite parkingProgression and career development opportunities.Pension SchemeFree staff mealsFree gym membershipAccess to wellness programmesShare of Resort's service charges on monthly basisExtra days holiday after 2 yearsAbout the companyLQ is a family run, collection of quality destination led Hotel Resorts.Required Criteria

• NVQ Level 2 Beauty Therapy
• Willingness to undertake further training.
• Ability to provide clear instruction
• Excellent time management
• Great attention to detail
• Excellent communication and sales skills
• Reliable and able to work under pressure.
• Flexible approach to work
• Thrives on providing excellent Customer Service.
• In-depth knowledge of spa products and procedures and their effects
• Experience of selling and promoting products to customer
• Polite and informative
• High standard of personal appearance
• Respectful, Helpful Calm and engaging
• Takes pride in role

• NVQ Level 3 Beauty Therapy
• Knowledge of Elemis Products
• Knowledge of Ez-Runner
• Thrives on routine daily tasks

LQ Resorts