Job Description

Job Summary

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a warm welcome. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Hotel Receptionist will manage reservations, check guests in and out, and assist with any inquiries to enhance the guest experience.

Duties

Greet guests upon arrival with a warm and friendly demeanour. Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded. Handle reservations via phone, email, and in-person inquiries, providing information on room availability and hotel services. Answer phone calls promptly with excellent phone etiquette, addressing guest queries or concerns effectively. Maintain an organised reception area, ensuring it is welcoming and tidy at all times. Assist guests with luggage when necessary and provide directions or recommendations for local attractions. Process payments and maintain accurate records of transactions. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. Handle any guest complaints or issues professionally, striving for resolution to ensure a positive experience.

Requirements

Previous experience in hospitality or guest services is preferred but not essential. Strong communication skills with an emphasis on phone etiquette; multilingual or bilingual abilities are advantageous. Excellent organisational skills and attention to detail to manage multiple tasks effectively. A friendly disposition with a genuine desire to help others; a passion for the hospitality industry is essential. Ability to work flexible hours, including weekends and holidays as required by hotel operations. Proficiency in using computer systems for booking management; familiarity with hotel management software is a plus.
Join us in creating memorable experiences for our guests while developing your career in the vibrant hospitality sector!

Job Types: Full-time, Part-time

Pay: 12.21 per hour

Additional pay:

Tips
Benefits:

Company pension Employee discount On-site parking
Work Location: In person