Job Description

Job Overview

We are seeking a dedicated and friendly Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Hotel Receptionist will contribute to creating a welcoming atmosphere for all guests while managing various front desk operations.

Responsibilities

Greet guests upon arrival and provide a warm welcome. Manage the check-in and check-out processes efficiently. Handle guest inquiries and resolve any issues or complaints promptly. Maintain accurate records of guest information and reservations. Operate multi-line phone systems, answering calls with professionalism and courtesy. Assist with night audit duties as required, ensuring all financial transactions are accurately processed. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Provide information about hotel amenities, services, and local attractions. Uphold high standards of guest relations and hospitality at all times.

Skills

Strong background in hospitality management or hotel management preferred. Excellent customer service skills with a focus on guest satisfaction. Experience in front desk operations within a hotel or resort environment is highly desirable. Bilingual or multilingual abilities are an asset, enhancing communication with diverse guests. Proficient in phone etiquette and handling multi-line phone systems effectively. Knowledge of night audit procedures is beneficial. Strong interpersonal skills to build rapport with guests and team members alike. Ability to manage multiple tasks efficiently while maintaining attention to detail.
Job Types: Part-time, Zero hours contract

Pay: 12.21-12.61 per hour

Expected hours: 20 - 30 per week

Benefits:

Employee discount Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Sick pay Store discount
Schedule:

8 hour shift Day shift Monday to Friday Weekend availability
Work Location: In person

Reference ID: HPH Reception