Job Description

Overview

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a warm welcome upon arrival. This role requires strong communication skills and a passion for hospitality, as you will be responsible for managing guest inquiries, reservations, and check-ins efficiently.

Duties

Greet guests upon arrival with a warm and welcoming attitude Manage reservations and check-in/check-out processes accurately Handle guest inquiries and provide information about hotel services and local attractions Maintain an organised front desk area, ensuring all materials are up to date Process payments and manage billing inquiries with attention to detail Assist in resolving guest complaints or issues promptly and effectively Utilise phone etiquette skills to manage incoming calls professionally

Experience

Previous experience in a hotel or hospitality environment is preferred Strong guest service skills Excellent phone etiquette and communication skills are essential A proactive approach to problem-solving and the ability to work under pressure
Join us in providing outstanding service to our guests while being part of a supportive team in the heart of Rochester.

Job Types: Part-time, Zero hours contract

Pay: 12.21 per hour

Expected hours: No less than 6 per week

Application question(s):

Can you work Saturdays & Sundays ? Are you 18+? Are you able to work during busy periods & bank holidays ?
Work Location: In person