Job Description

Job Ref:

BRI1171

Branch:

Mercure Bristol Grand

Location:

Mercure Bristol Grand, Bristol

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

29/06/2025

Closing date:

31/07/2025

Job Summary

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We are seeking a highly motivated and experienced Hotel Receptionist Supervisor to lead our front desk team. The ideal candidate will possess exceptional customer service skills, strong leadership qualities, and a keen eye for detail. This role is crucial in ensuring a seamless guest experience from check-in to check-out.

Key Responsibilities

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Supervise and support front desk staff to ensure high-quality customer service. Manage scheduling, training, and performance evaluations of reception team. Handle guest inquiries, complaints, and special requests efficiently and professionally. Ensure the front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets). Maintain updated records of bookings and payments. Ensure compliance with health and safety policies and hotel procedures.

Requirements and Skills

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Proven experience as a Hotel Receptionist or Front Desk Supervisor. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficient in hotel management software (e.g., OPERA, PMS). Ability to lead, motivate, and support a team. High school diploma; additional certification in hospitality is a plus.

What We Offer:

Competitive salary

Opportunities for career progression within a reputable hotel group.

Staff discounts on hotel stays and services.

Training and development programs.

Supportive and inclusive work environment.

Shifts

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This position requires availability to work flexible shifts including evenings, weekends, and holidays.

Join the Team at Mercure Bristol Grand Hotel

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Are you looking for a rewarding career in a unique and vibrant environment? At Mercure Bristol Grand Hotel, we offer a fantastic opportunity to be part of a team that blends history, style, and contemporary creativity. Housed in a Grade 2 listed building, the hotel underwent an extensive makeover in 2017, with its design inspired by the city's thriving art scene and rich history. With over 500 pieces of commissioned street art, our hotel is a one-of-a-kind place to work where creativity and culture are celebrated every day.



Mercure Bristol Grand is perfectly situated just a mile from Bristol Temple Meads station, offering easy access to the city's top attractions, including the famous Clifton Suspension Bridge, museums, and lively shopping areas. As part of our team, you will be immersed in the dynamic spirit of Bristol, a city known for its rich heritage and creative energy.


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Why Work with Us?

Be part of a creative and unique environment

: With a strong focus on art and culture, you'll work in a hotel inspired by the largest urban street art festival in Europe.

Work in a supportive team

: We pride ourselves on creating an inclusive, engaging, and friendly atmosphere for both our guests and our staff.

Develop your skills in a dynamic environment

: Whether you're passionate about hospitality, event coordination, or food and beverage services, we offer opportunities to grow and develop your career.

At Mercure Bristol Grand Hotel, we value passion, creativity, and dedication. If you're looking to join a team where no two days are the same, this is the perfect place to build your career in hospitality.


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Join Us

We're always looking for enthusiastic and motivated individuals to join our team. If you're ready to take the next step in your career and become part of a stylish, innovative hotel that celebrates Bristol's culture, we'd love to hear from you.