Job Description

THE CLOSING DATE FOR APPLICATIONS WILL BE FRIDAY 1ST AUGUST 2025

JOB TITLE:

Hotel Receptionist

JOB REFERENCE:

REC 08/25

REPORTING TO:

Accommodation Manager

HOURS:

This position is part-time based on 2 days out of 7 -

Must be fully flexible

LOCATION:

The Old Inn, 15-25 Main Street Crawfordsburn.

SALARY: 12.52 - 14.02 pay scale

About the role:

This beautiful hotel is home to 32 uniquely designed guestrooms, The Old Inn Restaurant, and 1614 Bar. We are seeking to recruit an enthusiastic new receptionist to join our accommodation team at our beautiful hotel.



As Hotel Receptionist, your main role will be to manage all the check-in/out of guests, as well as operate our main switchboard. We are seeking someone with a welcoming, friendly demeanor, someone who is ready to answer any questions the guests may have about the hotel and the local area.



If you have a passion for delivering excellent customer service and want to work alongside a supportive team then this may be the role for you!



To find out more please visit; https://www.theoldinn.com/

:

The main duties of this role include but are not limited to;

Dealing with all guest queries - by phone, post, online, and face-to-face. Maintaining a good knowledge of all Galgorm Collection's services in order to deal with daily client queries and bookings. Identifying and maximising sales opportunities in all client queries/contact. Carrying out reception procedures as per the daily checklists. Carrying out administrative duties as required. Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.

The Person:

Essential criteria, applicants must have;

At least 6 months' experience working in a dynamic, fast-paced environment in a customer-facing role.

Confident IT skills to include word and excel. Experience or an interest in the hospitality industry. A good customer service background with the ability to demonstrate skills that deliver outstanding customer service. Strong interpersonal and communication skills. Be warm, friendly, and energetic with great pride in your overall appearance. A flexible work approach.

Desirable criteria;

Previous experience working as a Receptionist.

Previous experience working in the Hospitality sector. Previous experience working as a switchboard operator.

Perks of the job!!

We're passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out more! https://www.galgorm.com/why-work-with-us.html

We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.

Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact

hr@galgorm.com

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS