Job Description

Job Ref:

BES6868

Branch:

Carnoustie Golf Hotel Spa

Location:

Carnoustie Golf Hotel Spa, Carnoustie

Salary/Benefits:

Inhouse Benefits, TRONC inclusion

Contract type:

Casual

Hours:

Full Time

Shift pattern:

looking for 5 days over 7 including weekends

Posted date:

19/12/2025

Closing date:

02/02/2026

We are looking for an enthusiastic Reservationist to join our expanding team. This role will be shift work between the hours of 8am to 8pm to help cover a 7 day operation, with a commitment of a minimum 2 weekends every month.



As part of our Reservations Team, you will contribute to the growth of the rooms and accommodation business, maximising occupancy and revenue, through proactive selling and effectively converting enquiries into sales.



Duties will include:



Handling guest enquiries by phone and email, providing accurate information and friendly assistance.

Understanding the business and keeping up to date with hotel's sales selling strategy, policy and promotions.

Processing reservations efficiently, including new bookings, amendments, and cancellations.

Managing room availability and ensuring all details are entered correctly into the reservation system.

Liaising with reception, housekeeping, and other departments to ensure smooth guest arrivals and special requests.

Supporting guests before their stay with confirmations, payment details, and any pre-arrival needs

Identify opportunities to maximise revenue through up-selling.


Who are we looking for:


Someone with excellent communication skills who enjoys helping guests and providing warm, professional service. Strong organisational abilities with a keen eye for detail when managing bookings and guest information. A team player who can work efficiently in a fast-paced environment and adapt to changing demands. Confident using reservation systems and comfortable handling enquiries both over the phone and via email. Someone who is passionate about the travel industry and has previous experience in a similar role.

Being Bespoke:



Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and 815 million of assets.



We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.



We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.

About Us

Carnoustie Golf Hotel offers extensive facilities including 95 luxury en suite bedrooms and ten suites with amazing views over the Championship course, the sea and the local town of Carnoustie. Extensive spa and health facilities include a large heated swimming pool, sauna, whirlpool, steam room and for the more energetic a fully equipped gymnasium.



While staying at the Hotel you can follow in the footsteps of some of history's greatest golfers and test yourself to a challenging round on the notably inspiring Carnoustie Championship golf course.



With 12 event rooms accommodating up to 700 delegates this is one of Scotland's foremost conference venues, ideally located 10 miles from Dundee, 'City of Discovery', and 60 miles from Aberdeen, Scotland's 'oil capital'.



Many bedrooms have views over the 1999 and 2007 Open Championship golf course or Carnoustie Bay.



The newly refurbished Calders Bistro offers delicious fare, much of it from local Scottish produce.

We truly believe our people are our biggest asset and to reflect that we offer:

Market leading Rates of Pay Anniversary Bonus Flexible Shifts, full and part time to fit around other commitments 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year Full Training and Supervision Given Opportunity to gain recognised qualifications to help you progress Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences Introduce a Friend Scheme worth 600+ Anniversary weekend stay for you or to give as a gift to family or close friends Access to complimentary Mental Health Wellbeing services Discounted Bespoke Hotel Stays, for you, your family and friends 50% off all Food Beverage during Bespoke Hotel Stays A range of local in-house benefits * many more!