Job Description

An exceptional opportunity has arisen for a passionate Reservations Agent be part of the Team at Criterion Hospitality.

As Reservations Agent, you will:

Maximize revenue opportunities in the areas of reservations, by driving sales leads and increasing conversions. Manage the daily operations and efficient running of the reservation team and the day- to -day reservation enquiries, responding to all email's ad guest requests. Book room reservation requests, enter rooming lists, and update accurate information in the system. To ensure all administrative procedures are completed accurately and reservations reports are completed on a daily, weekly, and monthly basis. Ensure that accurate, up-to-date contract information, rate agreements, data input are in place for all existing and new clients.

About The company

We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you.

What are we looking for?

Minimum 1 years' experience at a Reservation Agent level. Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills. Excellent communication skills both verbally and written. Strong customer care skills and ability to work under pressure, with excellent attention to detail. Technical knowledge of hotel booking systems

What we offer you:

Daily food allowance (non-contractual) for days worked. Company pension scheme Holidays Employee assistance program and counselling sessions (including close family members) Discounted stays at other properties Refer a friend scheme.


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