Job Description

Job Overview:
We are seeking a professional reservationist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Communications with guests with access codes
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly
- Maintain accurate guest records and ensure confidentiality of personal information
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with administrative tasks such as filing, data entry, and email correspondence
- Collaborate with other hotel staff to ensure smooth operations and guest satisfaction

Be available for call outs to the property when needed

Skills:
- Previous experience in a hotel or hospitality setting is preferred
- Excellent phone etiquette and strong communication skills
- Exceptional customer service skills with the ability to handle difficult situations professionally
- Bilingual or multilingual abilities are a plus
- Strong organizational skills with attention to detail
- Proficient in using computer systems and software applications

Join our team as a remote reservationist and be part of creating memorable experiences for our guests. Apply today!

Job Type: Full-time

Pay: 26,000.00-32,000.00 per year

Work Location: In person