An exciting opportunity has arisen for a Hotel and Spa Receptionist to join our team at The Wild Pheasant Hotel and Spa. The property is situated in magnificent scenery in the Vale of Llangollen, North Wales where the hotel and restaurant combine traditional charm within comfort of an original 19th-century building. The hotel offers 47 modern bedrooms including, suites, spa facilities.
Wild Pheasant Hotel and Spa are currently recruiting to expand the friendly reception team.
Deal with any guest queries promptly, efficiently and ensure smooth operation of the desk on a daily basis
Welcoming guests to the hotel & Spa, offering knowledge on hotel facilities and local amenities
Adhering to company brand standards, ensuring personal presentation is immaculate at all times
Confidently following all check in and check out procedures
Taking payments for rooms, spa, functions and weddings whilst ensuring all GDPR policies are adhered to
Cash handling/float counting
Operation of the switchboard
Afternoon Tea & Restaurant bookings
Public Area Cleaning
Assist with Food and Beverage at busy times
End of shift banking, ensuring all payments balance
Observing Health, Safety, Hygiene, C.O.S.H.H, Fire / First Aid Regulations, COVID
Knowledge of Guestline preferred however not essential as full training will be given
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