Job Description

Job Overview

As a House Assistant you will assist the Manager with the day-to-day running of our House. In this Front of House role you will be first point of contact for our families and will provide a strong administrative support to the House team. You will work alongside other members of the House team to provide a supportive environment for resident families within a communal living setting, which includes supervising House activities and events. You will also implement and follow-up with all Ronald McDonald House Charities UK Policies.

Duties

Contributing to the day-to-day running of the House Maintaining database systems, and completing mandatory records (i.e. sensitive information relating to our consumers) Providing a supportive environment for resident families within a communal living setting Completing daily Health & Safety monitoring around the House Liaising with hospital wards, updating the daily unaccommodated family file and making decisions for room allocations Managing various internal and external stakeholders, including staff on hospital wards Completing family check in and check out processes Conducting House tours for potential donors and supporters Assisting and supporting House volunteers Organising, supervising and participating in family activity programmes Adhering to Ronald McDonald House Charities UK policies and procedures

Skills

Excellent verbal and written communication skills Ability to assess and reprioritise when required Good listening skills and the ability to show empathy Enjoys working as part of a team Works with high levels of motivation and enthusiasm Ability to deliver high quality work with minimum supervision Ability to maintain professional boundaries in highly emotional situations
Job Types: Full-time, Part-time, Permanent

Pay: From 24,000.00 per year

Expected hours: 21 - 35 per week

Benefits:

Additional leave Bereavement leave Casual dress Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Private medical insurance Sick pay Store discount
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 26/08/2025
Reference ID: House Assistant - Bristol