Job Description

Overview

As a House Assistant you will assist the Manager with the day-to-day running of our House. In this Front of House, role you will be first point of contact for our families and will provide a strong administrative support to the House team. You will work alongside other members of the House team to provide a supportive environment for resident families within a communal living setting, which includes supervising House activities and events. You will also implement and follow-up with all Ronald McDonald House Charities UK Policies.

Duties

Contributing to the day-to-day running of the House Maintaining database systems, and completing mandatory records (i.e. sensitive information relating to our consumers) Providing a supportive environment for resident families within a communal living setting Completing daily Health & Safety monitoring around the House Liaising with hospital wards, updating the daily unaccommodated family file and making decisions for room allocations Managing various internal and external stakeholders, including staff on hospital wards Completing family check in and check out processes Conducting House tours for potential donors and supporters Assisting and supporting House volunteers Organising, supervising, and participating in family activity programmes Adhering to Ronald McDonald House Charities UK policies and procedures

Qualifications

Experience of Front of House and/or delivering high quality customer service Experience of working in a communal living environment (preferred but not essential) Experience of using a database to record accurate information Experience of building and maintaining internal and external relationships Good understanding of Microsoft Office applications (including Microsoft Word, Excel and Teams) Knowledge GDPR and experience of its application
If you are passionate about making a difference in the lives of others and possess the necessary skills, we encourage you to apply for this rewarding position as a House Assistant.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From 24,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company pension Employee discount Health & wellbeing programme Paid volunteer time Private medical insurance Sick pay Store discount
Shift:

8 hour shift
Language:

English (required)
Work Location: In person

Reference ID: House Assistant (Maternity Cover) Oxford