Job Description

Raemoir House

Raemoir's history dates back to 1535 when the grounds upon which the house now sits were gifted to a local farmer at the time by James V, former King of Scots, for providing food and lodgings during his travels through the area so it is true to say that Raemoir has been in the hospitality business, and to royalty, for almost 500 years.

Sitting in 15 acres of secluded lawns parkland on Royal Deeside just 25 minutes from Aberdeen Airport it has been developed over the years serving as a private residence until 1943 when the owners sold as a retreat for the war wounded following which it operated as a grand country house hotel for the discerning guest until 2017 when we changed the direction of the business to private hire only.

Having operated at AA 4 star level all 16 bedrooms are ensuite, we retained a team of staff including chefs who cook at 2 AA Rosette level which combined means Raemoir is quite unique in its offering and is perfectly aligned to provide a true private house experience. Our aim is to focus on this USP in order to establish Raemoir's reputation further where it becomes a destination venue that if you know you know and we need an inspired manager to help.

Job Summary

The House Manager is responsible for overseeing the daily operation of running exclusive use events in our fully staffed, 16 bedroom, private house, ensuring that all areas of every event run smoothly, efficiently and profitably. This role requires a proactive individual with strong leadership and management skills, a commitment to providing exceptional customer service and a high degree of the most valuable skillset of all, common sense. The House Manager will coordinate various tasks, manage staff and maintain high standards of hospitality within the house environment.

Duties

Supervise and manage household staff, including hiring, training and scheduling. Ensure the cleanliness and organisation of the house, coordinating with cleaning and maintenance teams as necessary. Manage household supplies and inventory, ensuring that all necessary items are stocked and in good condition. Develop and implement efficient systems for household operations to enhance productivity. Provide excellent customer service to guests, addressing any concerns or requests promptly. Organise events or gatherings within the house, liaising with external vendors as required. Maintain open communication with the owners to ensure the business needs are met effectively.

Skills

Common sense. Strong leadership abilities to effectively manage staff and operations. Excellent customer service skills to foster positive relationships with guests. Highly organised with an ability to multitask and prioritise tasks efficiently. Proficient in IT skills, including Microsoft Outlook, Word and Excel to manage communications and documentation effectively. Strong communication skills in English, both written and verbal, to convey information clearly. Computer literacy to navigate various software applications relevant to household management. Previous experience in hospitality would be advantageous but not essential.
Job Type: Full-time

Pay: From 35,000.00 per year

Benefits:

Additional leave Flexitime Free parking On-site parking
Language:

Fluent English (required)
Location:

Banchory AB31 4ED (required)
Work Location: In person