Job Description

Job Ref: GLE2637
Branch: The Gleneagles Hotel
Location: The Gleneagles Hotel, Auchterarder
Salary/Benefits: 32,310 per annum
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 15/05/2025
Closing date: 17/06/2025


COME AND JOIN US . . .


We are currently seeking a professional, conscientious and diligent House Porter to join our Accommodation Services team.


The on target earning potential for this role is 32,310 / per annum based on a 40 hour contract - comprising a base salary of 27,310, plus a qualified estimate of 5,000 in gratuities and service charge.As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

ABOUT GLENEAGLES


One of the world's most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned 'Employer of the Year' at the 2024 Cateys and The Times and Sunday Times 'Hotel of The Year 2024', everything we do is about surpassing expectations and creating unrivalled adventures for our guests.


WORKING AT GLENEAGLES


We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.


Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).


Here's a bit more detail on what we see you doing in this role:
Proactively supporting a number of different sub-departments, working within a strong team of porters to make sure we consistently deliver an efficient and intuitive service across the estate
Your attitude and approach are always fresh; no matter how many times a guest request is presented to you, to your guest it's the first time, always responding in a warm, professional manner
Applying huge attention to detail, maintaining tidy back landings and staff staircases; reporting any maintenance required in any public areas; supplying and fitting any necessary replacements e.g. lampshades
Always supporting your team, you'll help service rooms when required and high, heavy duty cleaning on a routine basis; assisting also in the collection and delivery of dirty/clean linen, always maintaining tidy corridors and services
Making sure all cots, extra beds, highchairs and fans are clean, tidily stored and maintained in safe working order, always ready for use
When on Mini Bar attendant duty, you'll ensure all mini bar consumption is recorded accurately and shared with the coordinator for precise charging, you'll also ensure our guest mini bars are fully restocked
Carrying out simple maintenance requests, eg re-hooking curtains, removing/replacing nets, changing shower outer curtains.
Collecting and unpacking stores items and also distributing all recyclable materials to the appropriate storage areas
Attending monthly departmental team meetings and proactively sharing your thoughts and contributing to the team
Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way
The kind of person we're looking for:
Ideally, you have experience in a similar however we'll provide you with full training for your new role
Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
You have a positive "can do" attitude to solving problems in a professional and courteous manner
A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
You want to be part of a team that works hard, supports each other and above all has fun along the way
A strong grasp of English written and spoken language is required as you will be completing standard forms, recording events on a regular basis and interacting with our guests; additional languages would also be beneficial
What's in it for you:
Time to let your hair down
30 days holiday (including bank holidays) that increases with service
Seasonal parties and local social events
50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
Golf Membership (with access to all 3 championship courses) for 50.00 per annum
Treats in your pocket
Flexi points into yourPerkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
Free 'pay day' lunch and monthly drinks offers
A generous 'refer a friend' scheme
Be our guest
Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night - a benefit available upon completion of 12 months service
Friends Family discounted rate of 225 - 275 BB per night at Gleneagles
Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
Subsidised, single occupancy, en-suite accommodation available on our estate
Investment in your development and wellbeing
Pension scheme
Life Insurance
Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
Ongoing investment in your personal development with access to internal and external training qualifications and programmes
Internal career opportunities across a wider range of specialisms and departments
Monthly recognition programme
Volunteering day every year with a charitable partner of your choice
Complimentary access to our staff gym
Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint
*About gratuities service charge:
Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
It is estimated that in 2025, our full-time employees can expect to receive around 5,000 in addition to their annual salary


If you are our next House Porter, please forward your most recent CV to us today!


INDO


Pay: 32,310.00 per year


Work Location: In person