Job Description

About us:

Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry, one of Surrey's most dynamic and successful industries. Located in a stunning setting in Weybridge the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers. Each member of the team is an ambassador of our Company values: Teamwork, Integrity, Mutual Respect, Honesty, Passion for Service and Continual Improvement.

You will be expected to:

Reporting to the General Manager, as Housekeeping Manager, you are responsible for the smooth running of the department.

Main Responsibilities:

To liaise with managers at all levels Check that supervisory work is being carried out to satisfactory standard as laid down by the Oatlands Park Hotel housekeeping standards. Check all floors and public areas on a regular basis Ensure all legislation such as C.O.S.H.H, Health and Safety, Manual Handling and Fire regulations are adhered to at all times Ensure all work is recorded correctly Ensure all guests are satisfied and expectations exceeded and where appropriate liaise with reservations for changing room specifications Ensure the laundry is running smoothly, all stock levels are maintained Ensure Manager's paperwork is present and correct Monitor and maintain cleaning equipment, tools and materials Supervise deep-cleaning schedules and ensure adherence to hygiene protocols Ensure all staff training is appropriate and carried out alongside the department training targets and standards. Check continuation of work, supervise, control and maintain a good working relationship with members of staff. Ensure training records are kept up to date Deal with recruitment and disciplinary issues as appropriate in assistance from HR Ensure motivation and support of staff Ensure all guest rooms have equipment as laid down by Oatlands Park Hotel and 4 star standards Write, plan and carry out group meetings and training sessions within the department in conjunction with the HR department Ensure stock takes on a regular basis, prepare purchase orders, stock sheets and audits. Liaise with the accounts department re payment of bills Liaise with Reception for upcoming events and special instructions Ensure all deliveries are checked and signed for Always maintain hight service standards and ensure staff provide courteous service Record and document unusual occurrences and liaise with Reception regarding items damaged or special cleaning charges Ensure storage areas, service areas , back of house and staff areas are kept clean and tidy as well as well maintained at all times Ensure all chemicals are stored appropriately Ensure all staff are clean, presentable and fit for work Create a duty rota, prepare timesheets, organise daily and weekly work Manage rooms when hotel is busy or in quiet periods Maintain and control housekeeping inventory such as linens, cleaning supplies, toiletries etc. Track expenses and stay withing the housekeeping budget Work with suppliers to source cost-effective materials and manage procurement Conduct regular safety training and emergency drills for staff Prepare reports on housekeeping performance, budgets and maintenance issues Document lost and found items to ensure proper handling Ensure security of department and hotel at all times. Ensure all master keys are signed in and out Check for wear and tear and ensure maintenance work is carried out effectively and report items in need of replacement. Observe all areas of hotel in need of attention, regular contract cleaning such as curtains and chairs. Act as the senior management representative during assigned duty manager shifts Support the Front Office, Food and Beverage and other teams as required Carry out duties as instructed by Duty Manager or General Manager. When required be prepared to carry out duties of absent staff in the department

Skills and Specifications:

To have good attention to detail To work well under pressure Proven track record of previous hospitality housekeeping Management experience High standard of grooming and of spoken and written English Highly motivated to deliver outstanding customer care and have the ability to recruit, motivate and retain a happy and hardworking team To be trustworthy and hardworking To live no further than a 30 mile radius from the hotel and to be a driver or live within walking distance from the hotel

Benefits:

Competitive annual salary Free parking Meals on duty Pension scheme 28 days annual leave
Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Benefits:

Discounted or free food On-site parking
Experience:

housekeeping: 4 years (preferred)
Work Location: In person