Job Description

The primary purpose of the Housekeeping Supervisor is to oversee and ensure that the Housekeeping Team provide high levels of cleanliness and hygiene throughout the public areas and guest bedrooms of the hotel.

The secondary purpose of the Housekeeping Supervisor is to Deputize for the Head Housekeeper during periods of absence through leave, days off, sickness, and through requirements to attend to other duties.

The Housekeeping Supervisor is to undertake safety and security duties as required to form part of the Hotel Safety Team, taking a lead role in any such incidents.

Hierarchy

The Housekeeping Supervisor answers to the Head Housekeeper/ Duty Manager.

Duties Include:

Overseeing the work of the Housekeeping Team, carrying out inspections of the rooms and public areas to ensure that high standards of cleanliness and hygiene are provided.

Manage the hotel laundry system, ensuring that suitable and sufficient supplies are available at all times, that deliveries and collections are prepared and managed satisfactorily, and for producing reports on quality standards and performance of the laundry supplier for the Head Housekeeper monthly.

Undertaking cleaning duties as per daily cleaning schedule ensuring timely completion of allocated tasks.

Work collaboratively and harmoniously with other departments to ensure that the hotel services are provided seamlessly to ensure high standards of guest satisfaction.

Act as a member of the Hotel Security and Safety Team.

Roles and Responsibilities

Ensure a high level of customer service and engagement with guests to garner high levels of customer satisfaction and attract them to return to Loch Lomond Hotel.

Manage the laundry process in accordance with the relevant Housekeeping Procedure and contractual agreements with the laundry supplier

Utilize appropriate tools, equipment, materials and products in accordance with manufacturers and health and safety instructions.

To use cleaning products and chemicals responsibly, appropriate to the designated tasks and in accordance with manufacturer's instructions and COSHH guidelines.

Empty waste bins and wherever possible dispose of waste in accordance with the Hotel environmental and waste management policies.

To restock guest amenities in bedrooms such as soap, tea and coffee, etc., in accordance with the Hotel policy.

To actively monitor the working environment for defects and faults and report to the Head Housekeeper.

Uphold the Hotels confidentiality and security standards at all times

Ensure the security of guest's personal effects at all times when working in occupied rooms.

To report all lost property to the Head Housekeeper or Duty Manager in accordance with the Hotel Lost Property Procedure.

Respond to all fire alarms ensuring that Actions in the Event of a Fire process are followed and assist in the guest evacuation procedures

Report for duty punctually, in appropriate clothing and paying attention to personal hygiene and tidiness.

Attend meetings and training sessions as instructed.

Carry out any reasonable requests as required by the Management Team.

Roles and Responsibilities when Deputizing for Head Housekeeper

Engage with Guests and Customers as required, ensuring that Customer complaints are handled professionally at all times.

Oversee Contractors working within the Hotel.

Manage the Fusion Room Booking system, checking in guests, booking rooms for walk in guests and producing daily reports for use by the Housekeeping Team.

Produce staff Rotas, ensuring suitable and sufficient staff are available to meet the housekeeping outputs.

Manage the Housekeeping Team, ensuring health and safety standards are maintained and that staff maintain good discipline at all times.

Engage with suppliers to ensure that adequate products and consumables are available at all times.

Produce Reports and statistics as required by Management.

Pay: 12.50-13.50 per hour

Expected hours: 16 - 30 per week

Additional pay:

Tips
Benefits:

Company pension Free parking On-site parking
Schedule:

Day shift Holidays Weekend availability
Work Location: In person

Application deadline: 13/08/2025
Expected start date: 14/08/2025