Job Description

Job Advert

Job Title: Housekeeping Supervisor

Salary: 26,389.15 per annum (Based on 39 hours per week)

39 Hours per week, 5 days over 7

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Company

overview:

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.


At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.

Purpose, vision & values:

Timeshare owners should be at the centre of everything that we do. Our people are important, and we should aim to do our very best by them at all times. It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper. The natural environment and our communities are central to our thinking at all times.

Main Purpose of the Role:

The Housekeeping Supervisor will assist Deputy Housekeeping Managers and the Executive Housekeeper in managing the housekeeping team in order to deliver the service level agreements for the timeshare accommodation, hotels and public areas to meet the highest standards.

Key Responsibilities:

In addition to this management oversight and coordination, the Deputy Housekeeping Manager will be required to:

Supervise and coordinate cleaning schedules and allocate tasks to the Housekeeping Team. Monitor and inspect accommodation and public areas to ensure cleanliness standards are consistently met. Provide on-the-job training and support for housekeeping staff, ensuring adherence to company procedures and quality expectations. Promote a positive team culture focused on respect, learning and high performance. Lead-by-example, motivating team members to deliver excellent guest experiences. Assist in resolving minor employee relations issues and escalate more complex matters to management or HR. Ensure daily, weekly, and monthly checklists are completed. Log defects or faults with the maintenance team and ensure follow up action has been taken. Assist in managing stock levels of cleaning supplies, guest amenities and linen. Support the coordination of laundry and linen services. Deputise in Deputy Managers absence. Respond to guest queries and complaints in a professional and timely manner, ensuring guest satisfaction Uphold health & safety standards and ensure team compliance with all relevant policies and procedures

Key skills and attributes:

Proven experience in a similar position. Strong problem-solving capabilities with the ability to adapt to changing environments. Excellent leadership skills with a hands-on approach and lead-by-example work style. Commitment to exceptional guest service with a passion for guest experience and the hospitality industry. Ability to find creative solutions, offering advice and recommendations. Personal integrity, with the ability to work in an environment that demands excellence, time, and energy. Strong communication and listening skills, excellent speaking, reading, and writing skills Experience of using IT Systems. An open, positive, and communicative personality.


Langdale Estate Little Extras

Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night. Get fit for free with complimentary access to our Fitness and Leisure Facilities. Get fed for free with meals available in our staff canteen. Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar. Get a bonus of up to 300.00 with our Refer a Friend scheme. Get Support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders. Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel, and Stove Restaurant alongside external Discounts such as Kendal Physio, Windermere Cruises, and B&Q Trade. * Get Security after 6 months service you will gain enhanced Sick Pay and Life Cover up to twice your salary.