Job Description

We are currently looking for a flexible Housekeeping Supervisor on a fixed term contract who is looking for an exciting and challenging role

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This role is key, as we aim to achieve 100% guest satisfaction

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There is a distinct 'family feel' and you will play an integral part to the overall day to day operations of the business.

Why work with us:

Our award-winning properties are full of character, with their own individuality and style, reinforced with friendly and professional staff. We are always on the lookout for friendly, professional people with a 'can do' attitude to join our team. In addition to being part of a vibrant company grounded in a passionate set of core values, we are dedicated to nurturing and supporting our team. Your career progression is important to us. Therefore, we aim to fill most of our vacancies internally, creating solid advancement opportunities and a strong basis for a long-term career in hospitality.

The Housekeeping Supervisor we are looking for will take pride in the properties they work in, within Edinburgh. Our Housekeeping Team Members are an essential point of contact for all our guests, by delivering a warm welcome and ensuring guests receive quick, efficient, and professional service throughout their stay. This role is a zero-hour contract, it requires working shifts at short notice, including weekends and public holidays, without a fixed schedule. You will not be required to work more than 37.5 hours each week over 5 days from 7.

You must speak fluent English, although other languages are advantageous.

Responsibilities will include:

Agreeing quality standards with Management and maintaining them through planning, training and daily supervision of the team, ensuring the Mansley quality standards are maintained at all times Monitor and ensure staff morale and motivation is high Conduct cleaning quality audits of apartments on a regular basis. Liaise with Front Office for any early departures and organise early cleaning for arrivals Maintain and order appropriate levels of stock to ensure the smooth running of the apartments, and within budget Ensure laundry stock and standards are maintained, rejected items are recorded properly and effectively Liaise with Front of House to report any items in need of renewal or repair Ensure proper use of chemicals/cleaning supplies by monitoring usage, training for team members, and proper labelling and storing of chemicals

Person Specification:

Personal Presentation/hygiene of utmost importance, uniform clean and ironed at all times Support housekeeping staff and share knowledge Good Time Management, with a flexible attitude to working shifts Energetic, cheerful and helpful personality Excellent Communication Skills Good spoken and written English Guest Service Orientated Be computer literate
You must have excellent customer service skills and be fun to work with. You must 'enjoy what you do'.

In recognition for your commitment and hard work, we currently offer a benefits package which includes:

A competitive salary package. 30 days holiday per annum (pro rata including bank holidays). Nutritious, complimentary snacks at work. Bespoke uniform. Ongoing training opportunities. Healthcare benefits and Wellbeing Programmes. Auto enrolment with The People's Pension Life Assurance Personal recognition awards.
These benefits are subject to change to meet business requirements and are not included within the contract.

We focus on personality when recruiting new Team members. We seek individuals with creativity, a 'thinking outside the box' approach and the desire to be the very best in everything they do. Our highest priority is making you feel as welcome as our guests, and to demonstrate that we care.

Our Core Focus is:

A great guest experience

Our Niche:

Serviced apartments of distinction

Our Core Values:

Professionalism, Passion, Adaptability, Conscientiousness, the Mansley Difference

Do you have the 'Mansley Difference' and 'can-do' attitude we look for in our Team?

If so, then we very much look forward to receiving your CV!

Job Types: Fixed term contract, Zero hours contract
Contract length: 12 months

Pay: 14.40 per hour

Application question(s):

Do you hold a full clean driving licence? Do you have previous supervisory experience?
Work Location: In person