Job Description

Housekeeping - Turndown
Job Title: Housekeeping - Turn Down Attendant (Evening Shifts)
Location: Lough Erne Resort, Enniskillen, Northern Ireland
Reports to: Housekeeping Manager
Department: Housekeeping
Job Type: Part-Time/Full-Time, Evening Shifts
Job Overview:
Lough Erne Resort is seeking a dedicated and detail-oriented Turn Down Attendant to join our Housekeeping team. The successful candidate will be responsible for providing high-quality evening room service, ensuring that our guests return to a comfortable and welcoming space. This role plays a key part in maintaining our five-star standards and enhancing the overall guest experience.
About the role
Job Title: Housekeeping - Turn Down Attendant (Evening Shifts)
Location: Lough Erne Resort, Enniskillen, Northern Ireland
Reports to: Housekeeping Manager
Department: Housekeeping
Job Type: Part-Time/Full-Time, Evening Shifts
Job Overview:
Lough Erne Resort is seeking a dedicated and detail-oriented Turn Down Attendant to join our Housekeeping team. The successful candidate will be responsible for providing high-quality evening room service, ensuring that our guests return to a comfortable and welcoming space. This role plays a key part in maintaining our five-star standards and enhancing the overall guest experience.
Key Responsibilities:
- Perform turn down service in guest rooms during evening shifts, including refreshing linens, emptying bins, tidying the room, and restocking towels and amenities.
- Ensure that all guest rooms meet the resort's luxury standards of cleanliness and presentation.
- Follow specific room setup guidelines, including arranging bedding, adjusting lighting, and replenishing bathroom products.
- Deliver exceptional guest service by addressing any special requests or inquiries with professionalism and courtesy.
- Report any maintenance issues or room discrepancies to the Housekeeping Manager.
- Handle linens, towels, and cleaning supplies with care, following health and safety regulations.
- Work efficiently to complete assigned room quotas during the shift.
- Assist with any other housekeeping tasks as directed by the supervisor, such as cleaning public areas or delivering additional items to guest rooms.
Skills & Qualifications:
- Previous housekeeping or hospitality experience, particularly in luxury or high-end environments, is preferred but not essential as full training will be provided.
- Strong attention to detail and commitment to maintaining high standards.
- Ability to work independently and as part of a team.
- Friendly and positive attitude with a focus on delivering outstanding customer service.
- Flexibility to work evening shifts, weekends, and holidays as needed.
- Good physical stamina, as the role requires standing, walking, and the handling of cleaning equipment.
What We Offer:
- Competitive hourly wage.
- Opportunity to work in a luxury resort environment.
- Ongoing training and development opportunities.
- Staff discounts on dining, spa treatments, and golf at Lough Erne Resort.
- Complimentary meals during shifts and uniform provided.
About the company
Winner of Hotel of the Year, Lough Erne Resort, is a luxurious 5-Star hotel in Enniskillen, the gateway to North West Ireland. Nestled on a 600 acre peninsula with spectacular views of the Fermanagh Lakelands and The Faldo Course, it's clear to see why Lough Erne Resort is renowned as one of the finest 5 Star hotels Northern Ireland has to offer.
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Skills Required