Job Description

Job information

Post No. POSN003647 - Housing Advice and Prevention Officer



1x Full Time Permanent

2 x Fixed Term Contract until 31st March 2026



Do you have the skills to provide a comprehensive homelessness prevention and housing advice service to households who require housing advice or are at risk of homelessness?



Following a recent restructure of the Housing Needs Unit at Newport City Council we are looking to recruit to the posts of Housing Advice and Preventions Officer.



Officers will be responsible for full caseloads including housing advice, prevention; support needs assessments; Home Options Advice/processing of housing register applications for homeless cases; housing-related support. This will involve a need to assess applications for assistance in line with legislation contained within the Housing (Wales) Act 2014 and to transfer the legislation in finding practical solutions for households with an emphasis of preventing homelessness.



Our remit is for homelessness to be rare, brief and un-repeated. We are looking for enthusiastic, passionate and dynamic individuals to work as part of a team to provide a trauma informed and pro-active service to households who approach us.



Specifically, you will need to demonstrate a knowledge of homelessness and housing law as well as being able to show an ability to deal with a range of individuals from a variety of different backgrounds with varying levels of need. In addition, you will be expected to have experience of working in a homelessness service, providing housing related support or similar related area and have the ability to deal with difficult situations with empathy and diplomacy.



The role will include face to face interviewing, office-based work, community working with some home working.



If you have any queries or would like to discuss this post further, please contact Charlotte Percival or Eileen Williams on 01633 656656 or email Charlotte.Percival@newport.gov.uk or Eileen.williams@newport.gov.uk



We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.



Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.



Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK.

Our values Fairness for all, Making a difference, Being responsible, Working together

Ein gwerthoedd Tegwch ar gyfer pawb, Gwneud Gwahaniaeth, Bod yn gufrifol, Gweithio gydan gilydd