Housing Triage And Support Officer

Sevenoaks, Kent, United Kingdom

https://www.mncjobs.co.uk/company/sevenoaks-district-council

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Job Description

Housing Triage and Support Officer
Salary: 34,072 - 36,830
Contract: Permanent
Location: Council Offices, Argyle Road, Sevenoaks, Kent TN13 1HG
Are you passionate about making a real difference in people's lives? We're looking for a Housing Triage and Support Officer to join our Housing Options and Solutions team at Sevenoaks District Council.
In this key role, you'll act as the first point of contact for customers, carrying out rapid initial assessments of their needs and circumstances.
You will:

Deliver comprehensive housing advice and guidance to customers
Triaging cases effectively, ensuring timely referrals to the right services
Provide early interventions, such as mediation and signposting to specialist support
Offer coordination and administrative support to strengthen service delivery
Contribute to the day-to-day functions of the Housing Options and Solutions team

Your excellent communication skills, empathy, and ability to remain calm under pressure will be essential when working with vulnerable individuals, often in challenging situations. You'll need to be organised, resilient, and capable of meeting deadlines while delivering a high standard of service.
Hybrid Working:
This role is based at our offices in Sevenoaks, with a hybrid working model of 2-3 days in the office and 2-3 days working from home.
Want to know more?
For an informal discussion about the role, please contact: Stephen Tring, Housing Options and Solutions Manager 01732 227184
Equal Opportunities
Sevenoaks - Working for Equality. We welcome applications from all sections of the community.
Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
How to apply
Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing human.resrouces@sevenoaks.gov.uk or contacting us on 01732 227383 to discuss how we can assist you in applying.

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