Job Description

:

Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file.

GRADE: 5

JOB PURPOSE:

Patch Manager
To provide a customer focussed housing management service within a designated neighbourhood or geographical area.

Housing Advisor
To provide housing advice and assistance to people, who often have complex needs or are facing difficult circumstances with a focus on preventing homelessness.

REQUIREMENTS:
1.Either:
i) Hold a degree (Level 6*) or equivalent and a minimum of 1 years relevant experience in a customer support environment.
OR
ii) Hold a BTEC Higher Cert/Diploma (Level 5*) qualification in Housing and a minimum of 1 years relevant experience in a customer support environment.
OR
iii) Hold a BTEC Higher Cert/Diploma (Level 5*) or equivalent and a minimum of 2 years relevant experience in a customer support environment
OR
iv) Can demonstrate equivalent continuing professional development or experiential learning and at least 3 years relevant experience in a customer support environment. (Please include dates)
*Refer to Qualifications Framework for equivalencies

APPLICATION PROCESS
Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions.

Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request.

LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED.

It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted.

The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.

Northern Ireland Housing Executive