Job Description

About the Role:

As a Patch Manager, you will be at the forefront of providing a customer-focused housing management service. Your responsibilities will encompass a wide range of essential tasks to ensure the well-being of our tenants and the efficient management of our properties within Housing Executive-managed estates.

Key Responsibilities: In this role, you will be responsible for:

Tenancy Termination and Void Management: Efficiently handle tenancy terminations and manage Housing Executive empty properties (voids), ensuring swift turnovers and minimal vacancy periods.

Tenancy Commencement Activities: Facilitate the smooth onboarding of new tenants, overseeing lease signings and property inspections.

Tenancy Management: Manage both existing and new tenancies across various tenure types within Housing Executive-managed estates and properties.

Tenant Transfers: Assist secure tenants seeking transfers to other social housing options, ensuring seamless transitions.

Income Collection and Rent Account Management: Maintain accurate rent accounts for new, existing, and outgoing tenants while actively managing income collection.

Planned Maintenance and Consultation: Coordinate planned maintenance projects, engage in tenant consultation, handle customer payments, and efficiently manage related logistics such as decant arrangements when necessary.

Community Engagement: Foster community involvement, promote community cohesion, and contribute to enhancing community safety within our properties.

Qualifications and Experience: To be considered for this position, candidates must meet the following criteria:

Educational Qualifications: Possess a degree-level qualification with a minimum of one year of relevant experience, or a B-Tech Higher level qualification with a minimum of two years of relevant experience, or hold at least five GCSEs or equivalent. This should include a minimum Grade C in Mathematics and English Language, along with at least three years of relevant experience.

Relevant Experience: Your relevant experience should be directly related to housing management and must have been acquired within a front-line customer support environment. Specifically, you should have:

Proven experience in a customer-focused environment, demonstrating your ability to consistently deliver a high standard of customer service.

Strong interpersonal skills with the ability to work effectively with partners, developing professional relationships and networks across a wide range of services.

Excellent problem-solving skills, taking a pragmatic approach to understand and resolve complex issues. You should be adept at successfully managing and prioritizing a challenging workload encompassing a wide range of responsibilities.

Effective communication skills, particularly in challenging situations, allowing you to interact skillfully with customers and other professionals.

Application Process: If you meet these qualifications and are passionate about contributing to housing management excellence, we encourage you to apply for this exciting opportunity. Join our team and help ensure the comfort and satisfaction of our tenants while maintaining and enhancing our housing properties.

The Recruitment Co.