Job Description

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then

Citizens Advice Mid Mercia

is the organisation for you

.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for a full-time (will consider part-time, by agreement)

Housing and Debt Telephone Caseworker

to join our

Specialist Telephone Advice Service (Legal Aid)

.

You will be responsible for assisting with the development and delivery of the Telephone Advice Service (TAS) by assisting and acting on behalf of clients for housing, debt and welfare benefit matters. This role is office based at Derby in a department which is a target driven, performance-based project.?

apply here:

https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

We are looking for someone who:

Has excellent communication skills*
Can manage own time effectively with a keen eye for detail*
Can complete tasks to the highest quality*
Can monitor and maintain own standards ensuring work is accurate*

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:

Ensure that cases are opened and actioned in a swift time and manner according to the relevant KPI as advised by your line manager*
Maintain cases to a high standard on the case management system*
Meet deadlines and performance-based targets set by your line manager*
Assist the Housing supervisor and other team members as required*

What we offer in return:

28 days entitlement

plusbank holidays pro-rata Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS) Opportunities for further training and continuous professional development Internal progression opportunities Supportive environment Paid DBS application, where applicable 5% pension contributions 3 month's full contractual pay for maternity, upon meeting qualifying criteria
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.

The essentials

Salary: 26,132 to 28,057 per annum depending on experience Hours: 40 hrs/wk (will consider part-time, by agreement) Location: Marble Hall, Derby Contract: fixed-term until 31 August 2028
Please visit our website to find the

full

and Person Specifications for this role and a helpful

Candidate Guide

on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies

To apply

- applications only via our website or

apply here:

https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

Closing Date:

when a suitable candidate is found

Provisional Interview Date:

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

We are a Disability Confident Employer

Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Job Types: Full-time, Fixed term contract
Contract length: 34 months

Pay: 26,132.00-28,057.00 per year

Benefits:

Casual dress Company events Company pension Enhanced maternity leave Health & wellbeing programme Sick pay Work from home
Work authorisation:

United Kingdom (required)
Work Location: In person